I had bought some products two years ago and one of them had a defective dispensing pump that broke after a few dispenses. I just mentioned it on one of my visits so they would know and I bought another one. I did not have my receipt for an exchange anyways. And when my laser treatments were done, time passed and I did not come back to the clinic until 2016. So imagine my surprise when 2+ years after the fact, I come back to Figurra for another reason and receive a product replacement! And on top of that, the design of the container has been changed so that the dispensing pump does not break again!

Can't tell you how impressed I am. That's courtesy at it's best! Even when the client has forgotten the issue which was by no means Figurra's fault, you still make a point to give the client a good experience. I am very impressed with the values behind the gesture: Thank You! 

Even after moving to another province, I think of you often. The way I was ¨refreshed¨made me feel differently about myself. I didn't look so run down and older than what I should look at my age. Thank you so much.

H.F. (August 21st, 2015)